Grievance Redressal & Mechanism

Name of Officer Contact Details Resolution Timeline Assignment / Escalation Trigger
VAISHALI JAIN (DIRECTOR) 011 47096144
info@sibil.org
15-45 Days Queries which can take longer than 15 days
  • Refunds
  • Business Plan
  • Commission
  • Payout
MANISH DUTTA (SR. ADMINISTRATOR) 011 47096144
info@sibil.org
15-45 Days Product / Services Related Queries which taken longer than 15 days
OM SINGH (ADMINISTRATOR) 011 47096144
info@sibil.org
less than 15 Days All Consumer queries which can be resolved within 15 days
  • Product / Services Related
  • Refunds
  • Business Plan
  • Commission
  • Payout